Cancellation & Refund Policy:
Because each item is made-to-order, we’re unable to accept cancellations. However, your satisfaction matters deeply to us.
In the rare case of a damaged product or manufacturing error, we’re happy to provide a free reprint or refund if contacted within 7 days of delivery. To help us resolve the issue, please provide:
📧 Your name and email
🧾 Order number
📸 Photo of the damaged item (for quality control)
✅ Your preference: replacement or refund
Please note: we cannot offer returns for size/color changes, buyer’s remorse, or minor variations within production tolerances.
Customer Service:
Questions? I'm here to help! Please reach out to me at contact@pearlsandpumas.com, and I'll respond within 24 hours. I want to make sure this is perfect for you!